Refund and Exchange Policy – CoolGamingNews.com

At CoolGamingNews.com, your satisfaction matters. We work hard to deliver trustworthy gaming news, in-depth reviews, guides, and downloadable resources. If something isn’t right with a purchase from us, we’ll do our best to help.

What this policy covers

This policy applies to purchases made directly on CoolGamingNews.com (e.g., digital guides, downloadable resources, memberships/subscriptions, and any physical merchandise we sell).

Purchases made via third-party stores (e.g., Steam, PlayStation, Xbox, Amazon, or other partner links) are governed by those retailers’ own refund policies. We cannot process or issue refunds for third-party orders.

Fair use & account sharing

• Accounts, memberships, and downloads are licensed to one individual or household.
• Excessive simultaneous logins, credential sharing, or automated scraping may result in temporary blocks or account closure without refund.

Money-Back Guarantee (Digital content & memberships)

You may request a refund within 30 days of purchase.

Eligibility

• Not downloaded/opened: If you haven’t accessed a digital file or member-only content, you’re eligible for a full refund.
• Accessed/used content:
  • If a technical issue on our side prevented access and we can’t resolve it, you’re eligible for a full refund.
  • If content is materially inaccurate (e.g., a guide promised specific steps that are objectively incorrect), we’ll review and issue a partial or full refund depending on findings. We may ask for examples or screenshots to verify.
• Change of mind after substantial use or download is generally not refundable, but we’ll review on a case-by-case basis.

Subscriptions/Memberships

• Refunds for memberships follow the same 30-day window from the initial charge.
• For renewals, request a refund within 7 days of the renewal date if you haven’t materially used member content after renewal.

Physical products (if offered)

• 30-day returns for unused items in original condition/packaging.
• Defective or damaged on arrival: Contact us within 7 days of delivery with photos. We’ll replace or refund (including reasonable return shipping where required).
• Original shipping fees may be non-refundable unless the item was defective/damaged or we shipped the wrong product.

How to request a refund or exchange

1. Contact us: Email [email protected] with subject line “Refund Request” or “Exchange Request.”
2. Include: order number, purchase email, item name, and a brief description of the issue. For technical problems or inaccuracies, please add screenshots or details.
3. Processing time: We typically review within 3 business days and, once approved, issue refunds within 5 business days to the original payment method. Your bank or card issuer may take additional time to post the credit.

Additional notes

• Each purchase is reviewed individually.
• Repeated refunds after full use of content may result in account limits.
• We may update this policy to reflect new products or legal requirements. The current version will always be posted on this page.

Need help?

Questions about your order or this policy? Contact us:

📧 [email protected]

We appreciate you supporting CoolGamingNews.com — and we’re committed to making things right when they’re not. 🎮